Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker via Bluetooth?
Turn on your speaker and enter pairing mode by holding the Bluetooth button until the LED light flashes. Open your device's Bluetooth settings and select the Altec Lansing model from the list to connect.
Are Altec Lansing speakers waterproof?
Many of our products feature an 'Everything Proof' rating, which includes IP67 certifications for waterproof, dustproof, and shockproof durability. Please check your specific model's specifications for confirmation.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
What is your return policy for electronics?
We offer a 30-day return policy for products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
How can I claim a warranty for a defective product?
Our products typically come with a 1-year limited warranty. To start a claim, please visit our Support page with your proof of purchase and serial number ready.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international regions in the near future.