Returns & Exchanges
At Altec Lansing, we stand by the quality of our audio gear and offer a 30-day return window for products purchased directly through our store. If you are not completely satisfied with your sound experience, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your Altec Lansing product in its original packaging, including all charging cables, ear tips, and manual accessories.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package, ensuring any old shipping labels are covered.
Receive Your Refund
Once our warehouse inspects the returned electronics, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing